The Role: The Fitness Centre Manager will coordinate and oversee day to day activities and the general operations of all the sports sections including, the Squash, the Bowling, the Tennis, the Fitness Centre including Gym, new Spa and Swimming pool area.
Principal Accountabilities:
Ensuring the overall smooth running of the fitness centre operations, ensuring quality, standards and meeting Members’ expectations on a daily basis.
Building and maintaining strong relationships with members.
Responsible for driving revenue growth whilst focusing on developing exceptional member experience.
Responsible for financial performance of the department.
Creativity by organising and delivering an appropriate range of fitness activities and programmes that are profitable.
Keeping statistical and financial records for the department.
Schedule events, programs, and activities, as well as the work of others.
Advise on long term strategic planning for the Department
Ensure all facilities are in perfect operating condition and that the health and safety standards are met.
Schedule work/repairs as needed with the Engineering Department.
People management – training, recruitment, discipline, development, performance management.Create a culture of care and service excellence among employees.
Prepare departmental budgets in liaison with stakeholders; oversee implementation and control of the same budgets. Achieve and surpass revenue targets.
Act as focal point of contact for all service providers to the Department ensuring all their obligations are met – be ‘the face’ of MCC health and wellbeing.
Qualifications
Have at least five (5) years’ experience in a similar position in an upmarket fitness centre environment locally or Internationally – Essential
Knowledge and experience in spa management – preferred
Certification in sports management
Able to teach fitness classes – aerobics, yoga, Pilates, etc – Preferred
Skills and attributes
Excellent verbal and written communication skills
Fun and friendly attitude
Ability to prioritise and multitask
Team working skills
Leadership and initiative
Passion for health and fitness
Willingness to work long hours
Commercial based orientation
Dynamic, confident, results oriented
