Responsibilities
Ensure the maintenance of productive relationships with all company distributors and institutional customers
Address and close customer issues escalated within required turn around time
Routinely visit and drive engagement with the distributor and institutional customers
Manage customer performance and reward programs as required
Provide stewardship and direction to sales reps and salesmen to enable target achievement
Training and development of direct reports to ensure sales team is equipped to deliver including training and onboarding of new sales recruits
Manage performance of sales reps and salesmen to drive productivity
Ensure optimal staffing levels in the sales team to effectively cover sales operations in conjunction with sales supervisor
Monitor salesman and customer credit levels to ensure zero loss of sales revenue
Manage abnormal instances of credit and crates outstanding and take corrective action
Monthly planning of sales volume and setting targets for respective routes and accounts in conjunction with salesmen and sales reps
Achieve set weekly and monthly targets as per plan
Achieve sales volume targets as per product mix required to maximize revenue
Verify and approve the reward scheme (bonus) attainment for the sales team
Identify and award sales reps selected for monthly incentive
Conduct full sales departmental meeting to evaluate past months performance, resolve any issues and cascade the plan & targets for the coming month.
Qualifications
Degree in a Business related field of study
Minimum of 5 years’ sales experience
Sales experience in the manufacturing industry is desirable.
Experience in value selling.
Ability to influence and engage internal resources for the benefit of the customer whilst maintaining the interests of the company
High intellect with an ability to communicate at all levels
Show high energy levels, a strong work ethic with a sense of urgency, and understand the complexity of the sales process.
Ability to travel frequently (multiple times a month) within the region (outside of Kenya) to visit customers, understand their exact requirements and progress business.
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