Job description
Job Purpose
Deploys all sales actions in order to maximize the installed base services with assigned Strategic accounts and country/BU Targeted account
The Field Services Outside Sales Representative(OSSR) is accountable for the promotion and sales of a broad range of technical services including the start-up, maintenance, testing, retrofit, upgrade and digital Services of all major manufacturer’s electrical equipment installed at the customer’s site.
The OSSR is also accountable for the selling of turnkey projects ranging from simple replacement of equipment to fully engineered solutions.
This position is responsible for developing and maintaining relationships with new and existing SE customers to identify the scope of work, estimate and sell system adds/modifications and maintenance agreements so as to meet or exceed his/her profitable sales target.
The FSS develops new sales opportunities and addresses and services the needs of established accounts, utilizes excellent products/solutions/services and customer knowledge to educate customers on pricing and application advantages, and how they meet customer’s needs.
Creates Field Service proposals, and close them facing the customer. He/she interacts with the account manager from the Business Units, and also with FS
Inside Sales Services Representative and Field Services Operational Marketing. He/she will have to increase the mix of Service Plans sales as a top priority.
Essential Responsibilities:
Develops account profiles and executes the sales plan.
Applies market and account skills necessary for dealing with specific target audiences.
Identifies and contacts potential customers or prospects, either existing or new.
Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery)
Utilizes BFO (Salesforce.com) for sales funnel management and for Account Planning.
Provides monthly forecasts and summaries in a timely manner.
Participates in the preparation of analysis and reports on field service performance.
Prepares sales quotations and proposals with the help of quotation team in respect of FS expected margin.
Works closely with Inside Service Sales Representatives and the BU account manager to maximize business opportunities.
Is “feeding” the Field Services Marketing leaders with Offers feedback and needs
Educates customers on all SE products and services with special attention on Recurring and digital Offers
Provides mentoring, coaching and guidance to other sales employees
Coordinates and/or attends trade shows and marketing/sales seminars as needed
Education / Skills:
Diploma in electrical engineering. Possession of a Bachelor’s degree in electrical engineering or related field is an added advantage
The successful candidate should have a (4) year college degree or equivalent work experience and (3-10) years technical sales experience.
Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Field Services.
Understand the market of F&B and other industrial producers
Excellent verbal and written communication skills including C-level customers
Thorough knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product.
Proficient in Microsoft Office suite and ERP/CRM related tools. Excellent organizational skills.
N/B
Only shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis and candidates are encouraged to apply ASAP.
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