Job Summary
The main purpose of the job is to take leadership in marketing, customer service, public relations, operations and overall running of the branch. It performs oversight functions to other core duties and staff within the assigned branch.
Responsibilities
Identify/ develop new business opportunities and intermediaries
Marketing strategy formulation and implementation for the region in line with overall company objectives
Achieve business growth targets at the branch in line with the company guidelines on quality business.
Maintain high public relations amongst clients and intermediaries.
Prepare timely, accurate, informative reports to management for decision making
Manage direct sales, individual, corporate and intermediaries sales
Ensure safe custody of the Branch’s fixed assets by maintaining an asset register and appropriate insurances
Maintain the Branch cash book
Management of renewals/ business retention at the branch
Market research and intelligence within the region
Excellent customer service and complaints handling
Manage credit control/ premium collection in line with the company credit control policy
Ensure staff are well supervised, trained and developed to be technically competent to perform their duties
Ensure that the Performance Management process is embraced and continuously carried out for effective and efficient service to our customers with a view to achieve overall company business goals
Advise the Head of Retail Business and the Management on issues pertaining to the business
Establish and maintain a good relationship with brokers, agents and clients. Also maintain close liaison with other departments in the Company.
Contribute to the development of operational policies for the achievement of corporate plans as stipulated in the Business Strategy
Foster and maintain good corporate image through liaison with all competitors, intermediaries and the general public
Attend all scheduled meetings to facilitate smooth operations
Qualifications
Business Related Degree from a recognized university
Diploma in Insurance or progression towards attaining AIIK/ ACII – minimum of 7 papers
Experience
3 years’ experience in branch management
6 years’ experience in insurance industry
Other Attributes
Goal oriented
Committed and self-driven
Self-initiative and innovation
Leadership skills
Communication skills
Presentation skills
High standards of integrity and professionalism
