Our client is an indigenous Kenyan five-star restaurant chain that provides an engaging cultural experience for its customers. They are seeking to hire a Unit Manager who will tasked with Co – coordinating departments and managing operations to ensure quality customer service.
Responsibilities
Co – ordinate all the departments in the Restaurant dealing with food and beverage to ensure proper service delivery
Ensure all costs within the department are kept low and ensures no waste in the kitchen and service department
Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity.
Investigate and resolve complaints regarding food quality and service
Monitor compliance with health and fire regulations regarding food preparation and serving.
Establish standards for personnel performance and customer service
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
Monitor food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner
Arrange for restaurant and kitchen equipment maintenance and repairs
Work to ensure proper co – ordination to ensure proper service delivery
Maintain food and equipment inventories, and keep inventory records.
Order and purchase equipment and supplies.
Qualifications
Degree/Diploma in Hotel and Restaurant Management / Hospitality Management
Advanced certificate in food and beverage service and sales
At least 3 year’s working experience in the food and beverage department in a three or four-star hotel
Perfect knowledge of food and beverage products and their production and services
Perfect computer knowledge and skills and able to operate various hotel software
Excellent oral and written communication skills
Result driven and team player
Good coordination skills
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