Job description
Role Summary
This is a great opportunity to take ownership and grow with Kenya’s leading non-bank lender. Reporting into the CEO, you will be responsible for the overall operational efficiency and effectiveness of the business. We want you to drive the automation and enhancement of our Operations, Collections and IT systems and processes.
Key Responsibilities
Drive overall operations efficiency and effectiveness across the business
Improve, automate and build world class internal systems and processes across the business
Identify and deliver tools and training to drive customer satisfaction
Lead and mentor the Operations, Collections and IT teams (~10 employees)
Operations – support the launch of new products into new markets
Collections – drive collections and minimise losses on defaulting customers
IT – manage, maintain access and usability of hardware and networks
Oversee relevant expenditure in functional teams to drive overall company profitability
Build and manage relationships with partners and suppliers, for example asset-valuation providers
Career Progression
We offer a competitive compensation and benefits package, and the opportunity to grow into a COO role with responsibilities across Africa as we expand our team and products
JOB DESCRIPTION
Does this sound like you?
You are a graduate with 5+ years of experience in an operations and technology role
You have a strong track record of designing and implementing process automation and improvements
You have a strong track record of project-management with a focus on execution
You build great relationships and are a strong verbal and written communicator in English
You are an analytical thinker who works with numbers on a daily basis
You have 1+ year experience managing a team (~5 employees)
You have international exposure (education or work experience) or have worked with MNCs
