Job Description
The RED Petal florists is a fastest growing flower shop based in Nairobi, Kenya. We are looking for an experienced flower sales lady/ Operations to Join our Small community. The flower shop focuses on providing the best flower solutions, both flower delivery and flower supply to Nairobi Residents.
Business Unit / Department Mission
Responsible for the total operation of the store’s Floral Department including providing a safe work environment, handling client requests, training, customer service skills, ordering, display plans, controlling shrink, product quality, sanitation, inventory control, work scheduling, receiving, pricing, stocking, and signing of merchandise and financial results. Participates with a total team mindset.
Essential Functions / Process Responsibilities
Majority of time spent using independent judgment to make employment-related decisions, or effectively recommend such decisions, to hire, discipline, suspend, discharge, reward, or otherwise engage in resolving partner-related matters
Drive sales by overseeing sales floor operations
Motivate and Inspire teams to high performance and exceptional customer service
Undertake weekly team meetings with the staff to ascertain any problems or development needs.
Acts as role model when coaching in order to build a high performing team.
Achieve your Weekly/Monthly sales targets.
Ensure that costs are monitored and kept as tight as possible.
Ensure proper maintenance and organization of the shop selling floor stockroom
Designs floral arrangements
Maintains and controls inventory
Designs and executes flower merchandising programs
Prepares work schedules for department
Monitors budget and payroll
Provides work direction, coaching and training to other departmental personnel
Tracks seasonal record when appropriate
Offers excellent customer service by providing a variety of fresh, quality product
Qualifications include proven leadership and sales skills with positive, proactive, and strong organizational and time management abilities
EDUCATION and EXPERIENCE preferred:
At least a College Diploma from a recognized institution in Kenya
Retail management experience (essential).
Floral on-the-job training(optional)
Two years experience in sales/operations department and training or comparable experience
Good IT skills: Internet, website, Email, Word and Excel.
Physical and Other Requirements
The role holder must be an innovative and creative leader with the ability to think ‘outside the box’ and achieve exceptional tangible outcomes
Passion for and willingness to learn about Flowers.
Constantly strives for high standards and consistently achieves them
The ability to tackle difficult situations as and when they arise.
Excellent communication and influencing skills with staff, Suppliers and customers.
Must be able to function in a fast-paced retail environment
Exemplary selling and clienteling and skills
A strong commitment to customer service
Effective interpersonal skills with all levels
Excellent brand and product knowledge
Must be able to stand, walk, bend, reach, kneel, squat, reach overhead and side to side throughout shift
Must possess hand/finger dexterity
Must be able to work extended hours and varying work schedule as dictated by the business
Primary Location: NAIROBI CBD
Job: Store Operations Leadership
