Job description
MAIN JOB PURPOSE
The People Experience Lead (PEL) is the primary contact for all Unilever line managers and employees for a better experience through key employee moments such as on-boarding; career growth; role move; time off; etc. They work with various teams within the HR network to enable a smooth end-to-end employee experience for employees’ day-to-day HR needs. They play a key role for knowledge management and feeding insights into enhancement of artificial intelligence of the technology platforms.
Job Summary
Serves as the first point of contact for employees & managers when it comes to end-to-end HR policies and procedures.
Provides operational support and guidance on performance improvement, disciplinary, grievance, absence, redundancy processes, etc. in line with local governance and legislation; this includes case management of these examples through to conclusion.
Provides support and subject matter expertise to recommend appropriate action to resolve disputes.
Leverages resources to maximise productivity and ensure timely resolution of activities.
As People Experience Lead, you will ensure our employees and line managers experience the best we have to offer, using your client-facing, customer care; problem solving, and analytical skills to ensure tasks are actioned to the highest possible standard.
Ensures that employee policies, practices, and programs are consistently applied across client groups and the company.
Key Requirements
University Degree in Business Administration, National Higher Diploma in Human Resource Proficient & broad understanding of HR systems and processes
Superior interpersonal and communication skills
Solid customer care and relationship management skills
Ability to provide both verbal and written information clearly, succinctly, and persuasively, as well as ability to influence others
Strong analytical skills and attention to detail
Ability to anticipate needs and solve problems proactively
Strong multi-tasking skills with a comfort in maintaining multiple, often conflicting, priorities, and deadlines
2-4 years of HR generalist experience
