Job Description
Reporting to : Camp Manager
Qualifications:
Diploma or Degree in Hospitality management and at least 2 years of work experience of which at least 1 in a similar hospitality set up;
Fluent in both English and Kiswahili;
Ability and willingness to work with people / guests from all walks of life;
Proven organizational skills, meticulous when it comes to standards and a great motivator;
Able and willing to multitask;
Experience with computerized reservation systems;
Experience of working in a lodge will be an added advantage;
Excellent decision – making skills, effective problem- solving and mediation skills;
Analytical skills, critical reflection and learning;
Patient and demonstrably well versed in knowledge/skill transfer;
Honest, trust worthy and self-driven;
A good sense of humor;
customer/ client oriented; ability to make clients happy.
Key Responsibilities:
Welcome guests in a professional and engaging manner, handling guests’ inquiries, complaints and suggestions in a calm and friendly manner within set standards
Ensure safety and sanitation policies are followed when handling food and beverage
Maintain cleanliness of the restaurant, front office, bar, terraces
Demonstrate and facilitate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in staff Manual
Make accurate stock control, inventory, daily shift stock takings and handover accordingly
Ensure accurate and timely reservations, checking in checking out and billing procedures and communicate accurately with the relevant departments
Provide clear communication and advice management on the relevant issues of the front office and housekeeping
Facilitate the training of trainees on attachment if necessary.
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