The position reports to the Operations Manager.
Overall responsibility: The successful candidate will be responsible for a wide range of duties that deal with each step of the shipping process; track shipments and communicate with clients about the package’s progress.
They will coordinate shipping with customs agents for clearing on overseas deliveries; handle quotes from prospective shippers and handle claims with insurance companies if any shipment problems happen to occur. They candidate must be proficient in filling out import-export documentation, compute international fees for each shipment and keep track of shipments payments and quotas; ensure nil demurrage at all times.
The position requires close liaison with customs agents, warehouse staff, shipping companies and clients.
Knowledge and adherence to import-export policies and laws is mandatory.
Requirements
Bachelor’s degree in a business-related field.
Diploma in international trade with focus on import and export regulations and international trade
Over 3 year’s previous experience in a similar role
Excellent customer service and negotiation skills to deal with the demands of overseas and local clients
Must be familiar with legal requirements regarding importing and exporting shipments across the world as well as the company’s internal procedures
Good analytical skills and ability to confidently work with numbers
Must be computer literate
Certificate of good conduct