Job description
Role Overview
Assistant Credit Controller and Debt Collector is an entry level role who will be in charge of managing debtors’ account ensuring that the company debts as collected as and they fall due. Work hand in hand with Senior Accountant in Credit Management and evaluating customer credit worthiness before getting them on board.
Roles and Responsibilities
Appraisal and Approval Process of New Credit Customer’s Limits and Terms
Undertake a due diligence (physical address visit, asset base) for the new credit customers before terms approval.
Liaise with the sales team to ensure credit application is promptly completed with the requisite documentation.
Filing and maintaining complete records in respect of each credit customer
Participating in the committee for the review of Credit terms and Limits for customers
Ensure the Sales staffs are informed of the credit terms and limits of their customers
Responsible for ensuring that monthly statements are sent to customers
In conjunction with the sales team, produces a monthly visit plan for overdue customers
Ensures overdue payments are initially chased by telephone / email
On a weekly basis report compliance with the above plan and the amounts collected from the customers
Visit overdue customers and pursue overdue amounts in a persistent and forthright manner
Preferably collect cash to cover the overdue amount but otherwise obtain cheques, promissory notes, bonds or other forms of financial assets.
To serve formal legal reminders and any correspondences relating to pursue of the overdue debts
Payments documents The Debt Collector should spend his/her time visiting overdue customers and minimal time in the office planning and reporting his/her work
Liaise with Customer Service and Warehouse Supervisor to ensure sales delivery notes and other sales supporting are promptly completed and filed.
Liaise with Senior Accountant to ensure all accounts are within their credit limits and all credit facilities are authorized.
Organizes and ensure timely banking of all cheques
Job Skills and Competencies:
Exceptional Negotiation skills.
High level of confidence.
Excellent communication skills.
Advocacy and high level of persistence.
Quick learner and willingness to learn.
Proper planning and organizing skills
Exemplary Relationship management skills
Educational Qualification:
Diploma Qualification and above
Work Experience:
This is an entry level role; experience in customer management is an added advantage
Languages:
Fluent in English and Kiswahili languages (Spoken and written)
