Job purpose
To deliver high quality food & beverages to customers, assist to ensure that the overall business achieves its ultimate potential in that of sales and profitability through creating an environment for customers which is stylish, contemporary, offering high quality “modern” food & beverages with style.
Key Responsibilities
To be fully conversant with monthly/ daily sales performance
In your capacity as a supervisor you will be required to take a hands on role with the service delivery of services within the Restaurant and Bar concept
Supervise and Ensure maximum productivity of labour resources
Ensure the department is prepared and organised to meet all business requirements, with particular attention to food & beverage stock controls
Ensure all company and cash handling procedures are adhered to at all times and any discrepancies identified are fully investigated with appropriate action taken.
To aid in the development of a positive, motivated, dynamic team through your effective man management and leadership style
Assist in the delivery of the marketing & sales strategies with measurable activity on an on going basis
To act as an ambassador, lead the team to exceed guest expectations and deliver exceptional service
Evaluate guest feedback obtained, both internally & externally, taking relevant action on feedback points received
To be dressed in a smart and professional manner in during working hours
To comply with all health and safety legislation
To be fully aware of the Accident/incidence reporting procedure
Any other duties as may be delegated by the management.
Job Qualifications:
Clear understanding of Kenyan health and safety legislation.
Attention to detail and ability to work in a first paced environment
Articulate and able to communicate well in both written and oral English and Kiswahili languages.
High level of integrity.
Strong analytical skills.
Independent thinker.
Ability to establish and maintain excellent mutually beneficial working relationships with staff and other departments to ensure smooth running of the section.
Diploma in food and beverage services preferably from Utalii College
At least 2 years’ experience in a similar position and environment
Should be 30 years and above
Computer literate
