Details:
This role is key to ensuring smooth operations of the Buyology business. As we are in the customer experience industry, we aim for customer delight, referrals and retention. We are a game-changing company, providing a service all businesses require to provide better products, improve service delivery, increase sales, reduce churn and keep their database growing.
Our services include mystery shopping, retail audits, customer satisfaction surveys, training, campaign testing, employee engagement and digital content development.
RESPONSIBILITIES
End to end management of assignments
Plan, schedule and coordinate client assignments
Assisted questionnaire development
Shopper training and material dissemination
Follow-up to conclusion
Reporting
Prepare proposals
Bulk payment platform management (Mpesa bulk payment platform)
Plan, implement and oversee mystery shopper recruitment activities
Manage social media pages for Buyology and it’s clients
Data organisation, storage and management
Searching and Responding to Tenders
Response to calls, emails and enquiries on different channels
Any other duties assigned
PERSONAL ATTIRIBUTES
Highly organized and structured
High integrity
Excellent presentation skills (ppt) – attention to detail and creative
Sales experience in any field/industry
Good etiquette – spoken, written and demeanor
Technologically competent
Solution driven
Proactive
Market research knowledge and experience
Good at multitasking
Good understanding of social media for busines
Can think inside and outside the box
Confident
Respectful
Smart and interested in personal growth and development
Not complacent – always looking for ways to do things faster and better
Adaptable
Operates under minimal supervision
Good in providing feedback and reports
Comfortable operating in a fast paced, deadline driven environment
