Job Description
The responsibilities will be as follows:
Timely incident handling and escalation of issues and coordinate with Group IT for prompt resolution.
Perform regular monitoring of Oxygen8 platforms to ensure alarms are attended to or escalated and resolved timeously.
Client integration and support for Mobile Money and SMS platform for African Territories with Oxygen8 Presence.
Participates in the evaluation of new and existing software/hardware products.
Handle Linux, Java, Web Services, Databases, client/server applications, SMS, MMS, USSD, charging services and Value-Added Integrations.
Provide Corrective and Preventive maintenance to Oxygen8 Platforms.
Perform periodical trend analysis and produce reports related to network faults with suggestions to help improve Oxygen8 Platforms.
Perform testing, debugging, troubleshooting, deployment and documentation of applications/services to ensure their quality.
Assist in writing operational documentation including procedures and processes used in Technical operations with the help of other local and remote technical team members.
Perform on call duty activities on weekends, holidays and out of office hours when called upon to.
Review and update training manuals for new or modified equipment, operating systems and software.
Any other technical duties as assigned by Oxygen8 Group.
Skills & Requirements
Proactive; able to set challenging personal goals and remain motivated despite obstacles
Excellent organisational skills and attention to detail
Creative, flexible, able to use own initiative to solve problems
Possesses a “can-do” infectious positive attitude
Must have a strong integrity, be honest, accountable, reliable and assertive
Must have excellent written, verbal and interpersonal communication skills.
Must be able to effectively use office equipment, computers and scanner and other resources for completion of projects
