Job Description
Job Purpose: Reporting to the Managing Director, the Head of Commercial Services will have the mandate of ensuring that the strategy for service delivery, revenue generation and collections is put in place and effectively implemented.
He/she will be responsible for effective billing and delivery of services to clients and oversee all debt management activities so as to ensure timely collection of monies due and minimise risk/exposure to the Company.
Key Duties and Responsibilities
Develop long-term business strategies and operating plans for the department in line with longer term goals and priorities;
Ensure provision of timely and high quality client services;
Develop and implement systems for positive customer relations management;
Manage and supervise commercial aspects of the Company’s operations, particularly as they relate to revenue generation;
Promote new ideas and business solutions that result ¡n extended service to the existing and new clients;
Ensure the provision of comprehensive commercial information systems;
Ensure timely, complete and accurate reading and billing of services and subsequent collection;
Carry out customer surveys and propose improvements arising from feedback received;
Develop departmental policies, procedures, action plans and budgets in line with overall company mission and objectives;
Manage, lead and develop staff; and
Prepare relevant reports as required.
Person Specifications
A Master’s Degree in Business Administration;
A Bachelor’s Degree in a business related field;
Must be a member of a professional marketing body;
8 years of experience with at least 3 years’ experience at senior management level;
Customer service skills;
Good business acumen; and
Coaching and mentorship skills.
The contract is 3 years renewable based on performance.
