Our client a debt management and Auctioneering firm, focusing on professional debt recovery. We are looking for enthusiastic self-driven applicants to join our collections team.
Job Responsibilities
Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients
Advise customer on ways of clearing their debts while communicating to them on the importance of paying their debts and consequences of non-payment.
Portfolio performance Monitoring and control
Act as a mediator for disputes between customers and principals/Client.
Provide customers with their correct account details e.g. balances, account numbers etc.
Maintaining data integrity and keep customer details confidential
Attend to customers during scheduled/unscheduled meetings
Record information about financial status of customers and status of collection efforts in the company’s system.
Respond to all correspondences e.g. e-mail, telephone, postal mail.
Organize, manage and implement the most suitable debt recovery method and techniques.
Preparation of reports as required.
Qualifications
Possession of a Diploma in any field from a recognized Institution with at least 6 months experience in Collection/Credit or Sales and Marketing environment (Diploma in Banking, or Credit management background will have an added advantage)
Strong analytical power, good problem solving skills and ability to work under pressure.
Good communication and interpersonal skills to manage stakeholders.
Fluency in both spoken and written English.
Computer literate & English proficiency.
