Job Description
Role purpose:
Reporting to the Senior Manager – Distribution & Customer Fulfillment, the position holder will manage the Company’s Revenue Stream to meet company objectives by ensuring timely planning, processing and delivery of stock transfers, ensuring stock availability (nil out of stocks) across the distribution network, planning user training to ensure effective use of ERP systems, pursuing customer delight and reporting of Key Performance Indicators as per the supply chain metrics.
Key accountability and decision ownership:
Planning for stock transfers across all network distribution centers and ensure 100% stock availability (nil stock-outs)
Manage load and route plans for retail and dealer transfer orders to optimize on delivery cost and resource utilization
Carry out mini-store stock reconciliations to mitigate stock loss during transit, manage obsolescence and stock ageing
Analyze monthly distribution costs against orders delivered, process payments and provide key cost statistics to support decision making by senior management
Plan and carry out perpetual performance evaluations for dealer managed stores and identify opportunities for improvement
Plan and train mini-store management staff on order processing, inventory, risk management and customer service to achieve set customer satisfaction levels
Plan, develop and implement new mini-stores in consultation with regional stakeholders to boost product availability in the market and reduce order to cash cycle
Initiate, develop, review and maintain sustainable stock transfer policies and standard operating procedures for compliant operations
Collate data, analyse and generate accurate reports in accordance with the Supply Chain metrics.
Qualifications
Job Requirements
Degree in a business discipline
5 years working experience in a stock management environment, of which 3 years should be in Supervisory Role in a Distribution & Customer Fulfillment Environment
Knowledge / Certification in supply chain professional course will be an added advantage
Excellent knowledge of Safaricom products and services
Excellent knowledge of Distribution & Customer Fulfillment and procedures
Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills
Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills
Mentoring/coaching skills/experience
Excellent interpersonal skills
Good decision making skills
Good communication and presentation (oral and written) skills
Experience in telecom, financial services or similar industries
Analytics experience in one or more of these areas: End to end Reconciliation and trending of outcomes, Inventory Management, Sales Planning and forecasting, Post events and launch Impacts analysis, customer care resolution and tracking, etc.
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