o support KRA Business Process Management/Re-Engineering (BPM/R) initiatives for assigned process portfolio(s) to drive a process excellence culture that meets the organization’s strategic goals and objectives
Responsibilities
Core and Support Processes Design/Redesign for assigned process portfolio.
Scope and facilitate process engineering projects/initiatives for assigned processes portfolio in conjunction with relevant stakeholders
Lead cross functional process re-engineering work, liaising with stakeholders to understand process needs and use process improvement techniques to deliver efficiencies
Provide process re-engineering subject matter expertise to process engineering teams
Conduct detail process analysis including bottleneck analysis, time trap analysis, process cycle efficiency, lead times and statistical process control
Document processes including mapping (current and future state), physical layouts and time standards
Extract and document processes critical business requirements and develop, input to and update initiatives business case where applicable
Develop detailed project/initiative plan/roadmap; co-ordinate stakeholders approval and sign-off; drive delivery against scope, timelines and budget; report deviations to management and update implementation plans as needed
Input into detailed functional and technical specifications for required systems changes to optimize process efficiency through system integrations/interactions working in liaison with Business Enterprise Architecture and Projects Management Office
Standardizing Operations Business Processes
Liaise with business owner/representatives to understand and document processes to ensure consistency across the authority
Undertake research on best practice as part of benchmarking
Identify and document instances where existing processes may be streamlined or improved to achieve process standardization
Analyze key processes and any existing gaps between what is documented and on-the ground reality.
Communicate to management on root cause issues causing a conflict with the intended process execution and recommended solutions
Incorporate process metrics on all process engineering initiatives and communicate to process stakeholders appropriately
Monitor and train internal users on newly implemented business processes to heighten awareness of process.
Operationalising Organization’s Business Process Management (BPM) Framework
Provide input on improvements to the Process Engineering Methodology and Corporate BPM/R Framework
Support adoption and execution of the defined Business Process Re-engineering/Change framework within the authority
Support facilitation of Business Process Management Change activities to drive framework adoption
Provide regular progress reports to management
Support Organization BPM Capacity Development
Support delivery of continuous organizational process re-engineering/change strategy across business units
Coach; mentor and guide cross functional process engineering teams on techniques and approach in the investigation of process requirements, problems; opportunities and project management/execution.
Support development of organizational awareness on process engineering and analysis and be a role model for a process excellence and continuous improvement.
Support provision of training BPM/R framework, tools and methodology and standards to relevant staff where applicable
Stakeholder and Quality Management
Proactively engage with stakeholders to address needs and issues
Ensure high level of customer service across all interactions and deliverables
Manage stakeholder relationships and expectations
Facilitate stakeholders meetings and workshops
Ensure quality standards are maintained in all process engineering Initiatives
Liaise with appropriate structures with regards to current standards and guidelines
Participate in post-implementation quality audits
Participate in planning and scheduling of business process audits
Assist with conducting of business process audits including opening and closing meetings, process audit follow-up, recommendation of corrective actions and preparation of business process audit report
Administrative
Hands-on monitoring of team members’ and working alongside others
Manage delegation and completion of tasks to ensure timely delivery
Guide, motivates and encourage team members
Manage HR requirements (discipline, recognition, admin etc.)
Mentoring, training and skills development of pool of resources
Any additional duties as assigned
Job Requirements
University Degree
Lean and/or Six Sigma certification or other recognized Business Process Re-Engineering/Improvement Methodologies
Project Management Certification and experience
A Master’s Degree
Minimum 5 years working experience of which 2 years should be in Project or Quality management role.
Working Knowledge of Business Process approach/improvement methodologies and techniques (Lean;Six Sigma; TOC etc. identify innovation and continuous improvement ideas,)
Good working knowledge of process documentation tools – (Visio; BPMN or other recognized process mapping tools)
Practical experience in relevant MS Office Applications (Word, Excel, PowerPoint, Project,)
Experience in leading people in diverse roles
A good understanding of technology.
Knowledge/Certification in ISO 9001:2015 an added advantage
Skills required:
Excellent business analytical skills
Excellent business awareness
Strong Organizational and planning skills
Strong Trouble shooting skills
Excellent written and verbal communication and presentation skills
Highly innovative and creative
Strong logical and strategic thinker
Lateral Thinker and Team Player
Proactive and Solutions Oriented
Quality Orientation
Strong Leadership and Interpersonal skills
Effective Process Engineering Technical skills
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