Job description
BioLite Holdings Kenya Limited is hiring Customer Care intern for a 4-months internship opportunity.
HOURS: Approximately 40 hrs per week from now until end of January
REPORTS TO: Customer Care Lead
START DATE: ASAP
Job Description
Your main responsibilities will include, but not be limited to:
Track customer satisfaction through conducting customer usage & satisfaction (CUS) surveys via Phone and Echo-mobile platform).
Prepare monthly product reports by analysing customer feedback.
Follow communication procedures, guidelines and policies
Escalate issues or concerns to the right person or group for resolution.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems.
Database maintenance- Ensure customer databases are up to date.
Work closely with the technical team to ensure after-sales issues are solved within the time limits.
Perform other related duties as assigned.
Qualifications for customer care internship
Diploma in public relations, business administration or any other related field.
Team player with ability to work with minimum supervision
Computer literacy and proficiency in MS Office
Attention to detail and problem-solving skills
Excellent customer care skills and telephone skills.
Willing to go an extra mile to serve the customer.
Ability to multi-task and get things done to completion
A Team player with a positive attitude and good interpersonal and communication skills
Ambitious, hardworking and creative.
Results oriented
