Job Details:
Industry: Hospitality
Our client, a market leader in Hospitality is urgently seeking to hire dynamic and result oriented Assistant Operations Manager – Casual Dining Restaurants. He/she must be a strong and hands on manager who has a background in managing Casual Dining Restaurant and an expert in the said area with a successful track record. He/she MUST be very conversant with casual dining menus and recipes. He/she will be responsible for the appearance, service standards and on-the-job day-to-day training of the subordinate F&B positions within the Restaurant to develop their professional skills and prepare them for future advancement, promotions and other matters by performing the following duties; Duties and Responsibilities:
Oversee the assignment of duties, responsibilities and workstations to direct reports making sure that the highest quality of food and service are offered to guests all the time according the restaurant’s standards
He/she will be in charge of the Casual Dining Restaurants and will be tasked with ensuring that daily turnovers, budgeted gross profits and net profits are attained through consistent upholding of set operations standards whilst enhancing fulfilment of total customer satisfaction
Ensure the highest levels of customer service, product quality, hygiene and cleanliness, and maintenance
Lead, consult with and influence Restaurant management and staff to develop, update and execute operational plans and strategies
Give complementary training and development processes to continuously grow and improve restaurant management
Ensure key processes and plans are in place through regular restaurant visits (minimum weekly), monthly evaluations and data analysis
To ensure that monthly sales, gross profit and expense budgets are met, and review financial performance weekly and for the stipulated accounting periods
Make sure that all the Casual Dining Restaurant staff are trained and familiar with restaurant regulations and sanitation in all work stations is up to the required standards
Key Competencies & Qualifications
Bachelor’s Degree in Business Administration; Hospitality Management, Culinary Schooling or any other related field from a recognized institution
10 years proven work experience as a Casual Dining Operations/Restaurant Manager
Extensive Food and Beverage (F&B) knowledge
Familiarity with restaurant management software, like OpenTable and PeachWorks
Strong leadership, motivational and people skills
Acute financial management skills
Results-oriented, detail-oriented, organized, able to multi-task, meet tight deadlines, and willing to work beyond normal scheduled work hours as necessary
Reliable, driven, self-starter with strong analytical and problem-solving skills
Possess multitasking ability for getting several tasks done within a short period
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