Job description
Purpose of the position
Client Success analysts will form part of a group of resources assigned to support our clients, and will have the opportunity to gain skills and experience cross functionally in both business (requirements and design) and technical (data and software configuration) areas. The role is integral to our client team and directly supports implementation of our Client Solutions. This role will support the business from initial design of business requirements through product configuration, data analytics and flow development, through to release, implementation, and transition to ongoing support.
The ideal candidate must possess excellent analytical skills and can break down complex issues into simplified problem statements. He or she should also have the ability to lay out objective approaches to identify and compare the merits of competing solutions based on universal best practices and evidence-based standards.
Key accountabilities for the role include but are not limited to:
Assisting with daily collaboration within an interdisciplinary team to identify underlying business needs and questions that require actionable insight to support data driven decisions;
Conducting research and interviews with stakeholders to understand needs and questions;
Collaborating with clients to translate business needs and questions into user requirements;
Consolidating user requirements and gaining consensus from stakeholders;
Translating business requirements into technical requirements, and conducting fit/gap analyses with existing solution capabilities, identifying and prioritizing demand for new features;
Supporting the exploration and organization of multiple disparate datasets so that the data can be effectively analysed and insights provided to clients;
Conducting in-depth analysis of public health data through the examination of complex data relationships;
Annotating data through qualitative review;
Developing comprehensive statistical and analytic reports of findings;
Configuring solutions and complete data ingestion activities (defining and developing data pipeline, quality control processes, extraction/import routines, etc);
Qualifications
Bachelor degree in Engineering, Computer Science, Economics, Statistics, Mathematics, Business Science or equivalent
Experience And Skills
2+ years of experience as a business or technical analyst;
Strong baseline skills in mathematics and/or statistical analysis;
Exposure and limited experience in client engagement and stakeholder relationship management;
Exposure to solving complex data problems;
Ability to work across both technical and business analyst portfolios;
Ability to perform root cause analysis;
Ability to understand the end user requirements and translate accordingly;
Ability to write business requirement documents and present;
Data warehouse and data storage knowledge;
BroadReach Culture Cornerstones
We serve a mission greater than ourselves
We do better everyday
We are solutions driven not problem focused
We turn all customers into raving fans
BroadReach is profoundly focused on improving the health and well-being of underserved populations across the globe. We empower governments, donor groups, NGOs and private companies to operate more efficiently, improving outcomes for people in need with our intelligent solutions: A combination of our people, process and our Vantage platform.
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