Summary
FCM Travel Solutions (trading as Charleston Travel Ltd) is seeking a Tours Consultant who will come up with captivating local and international tour packages that will attract a large number of holiday makers, groups and the B-leisure market.
Duties and Responsibilities
Product Planning, Development & Distribution – Both Local & International packages targeting different events/Seasons, products to be released as per the Product plan timelines
To ensure up-to date products on Website & social media
Monthly product performance reports to monitor effect on the market
Preparation of tailor-made itineraries, costing and providing competitive quotations to clients;
Bookings / Reservations and Reconfirmations;
Tour briefing – providing details to the clients on the services booked, general information and requirements;
Follow up after the service provision / De briefing;
Selling of other related services e.g. insurance, tickets;
Responsible for obtaining correct documents, visa fees and advice visa checklist to the customer;
Negotiating rates with suppliers
Requirements
The successful candidate will have:
Relevant university degree or diploma
Minimum 3 years’ in the same role in a busy tours office
Exceptional knowledge of local and international tour destinations
Online tours selling experience
Have good knowledge of B2B segments
Ability to design tour packages and prepare itineraries for clients
Good product knowledge
Excellent written and oral communication skills and interpersonal skills
Good relationships with various partners-hotels, ground handlers, airlines etc
Possess a lot of drive and passion for the job
