Department: Logistics
Direct hierarchy: IT Officer –Nairobi
Contract duration: Two months
Starting date: July 2018 – as soon as possible.
Position Profile
This position will require the individual to perform IT related tasks and offer IT Support to all staff within the ACTED Kenya/Somalia mission as may be required.
Duties and Responsibilities:
Identify, troubleshoot and resolve Technical problems.
Provide technical support to users remotely and onsite and support user data backups,
Respond promptly to client calls/emails to resolve questions and problems and Escalate client issues promptly to the IT Officer, when appropriate.
Assist users to setup up for meeting i.e. projector, laptops, and cables as request by user.
Assist in setting up and maintaining computer networks ,
Support set up of computer security measures-Antivirus installation and maintenance.
Assist in configuring of new Information technology equipment. Assist in the installation and deployment of relevant hardware and software
Assist in Documenting major incidences as they occur
Assist in Asset management & filling
Any other duty that may be requested by your supervisor
Qualifications/Skills Required
Bachelor degree in Computer Science, Information Technology or a related field.
Demonstrated knowledge of hardware and software products and problem solving / diagnostic skills
Understanding of LAN/WAN, TCP/IP, VPN, Firewalls and Routers
Good working knowledge of Microsoft Windows Operating Systems configuration and administration
Good working knowledge of office automation applications (Microsoft Office) esp. Outlook
Excellent communication and inter-personal skills.
Demonstrates eagerness for acquiring necessary technical knowledge & skills to accomplish a result
Excellent time-management skills. Able and willing to meet deadlines.
Ability to work in, and contribute to, team building environment
