Mission:
Customer Delivery Manager (CDM) owns the delivery of the entire Customer contract execution scope – products and services – for his/her BG
CDM is accountable for revenue and profit in line with Nokia MoO for his/her perimeter within the BG
CDM represents Nokia on an assignment basis and is the primary contact for the assigned scope for planning and execution, resource allocation, prioritization and escalation topics for the entire services and delivery process.
CDM is responsible for the contract execution performance with respect to financial and operational (non-financial) KPIs (e.g. cost, timelines, revenue recognition, project assets, and Customer satisfaction) and requisite planning to enable successful execution.
CDM is responsible for E2E planning and management of financial and operational performance.
CDM ensures Customer contract execution management based on PMI/PBM principles in full alignment with Nokia Mode of Operations and applicable BG guidelines
Summary of key activities:
Customer Relationship Management
Managing financial and operational (non-financial) Performance
Contribution to Service Business/Solution Creation
Customer Contract Execution Management Planning
Monitoring and Controlling Customer Contract Execution
Change Management
Risk Management
Stakeholder Management
Leading the Customer Program Management Team
Closure and handovers
Key Performance Indicators:
Gate 6 – Project Target Agreement (PTA) implemented
Gross Margin GM
Cost Baseline Adherence +/- 3% (incl. change management)
Project Asset Rotation Days (PARD)
Customer Perceived Value (CPV)
e2e Demand Planning Accuracy (Equipment + Services)
Operational non-financial KPIs
Revenue (contribute to efforts of services business creation)
Forecast accuracy (revenue volume, margin evolution, resources, …)
Bachelor’s Degree
Exposure to Nokia Project Management processes and procedures.
