The Senior Relationship Manager oversees key school accounts and drives strategic initiatives to enhance client satisfaction and achieve sales and revenue growth.
Key Responsibilities:
Client Acquisition and Retention: Identify, attract and onboard new clients with the aim of developing strategies to retain existing clients and ensure long-term partnerships.
Team leadership and Mentorship: Guide and mentor lower-level business development team members to foster a high performing team culture.
CRM Management: Keep detailed and updated records of client interactions for precise decision making.
Market Analysis: Stay updated on market trends and competitor developments to identify new business opportunities and give feedback to the organization to inform the developments.
Conflict Resolution: Address clients’ concerns promptly and effectively to ensure client satisfaction in order reduce churn rates
Partnerships: Represent the company in high level client meetings, negotiations and events to leverage and build networks.
Requirements
A strong passion for education and EdTech.
Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with schools.
A self-motivated individual with a results-driven mindset, eager to achieve and surpass targets.
Flexibility to work long hours, including nights and weekends.
Capable of working independently in a fast-paced and dynamic environment.
Resilience and determination. Every lead may not convert into a sale, but the ability to persevere is key.
Prior experience in sales, marketing or customer service is preferred.
Local candidates are encouraged to apply.
go to method of application »
Apply via :
www.zeraki.app