RESPONSIBILITIES
Processing ‘Calls for Help’ received from the community you are supporting
Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’
Becoming highly skilled in the use of various ticketing and social media platforms
Getting creative in finding solutions encountered on a day-to-day basis
Encouraging brand loyalty by providing an outstanding service
Assisting with reporting by tracking data on a form or spreadsheet
Supporting your managers with ad-hoc tasks
Reaching Key Performance Indicators such as Productivity, Quality, and Customer Satisfaction.
Staying up to date with changes in workflows and policies within the game.
Enforcing community rules and treating everyone fairly in the context of the game.
Reporting on any issues or trends found in the game.
THE IDEAL PROFILE
Native Japanese speaker with excellent oral and written skills
Excellent interpersonal and organizational skills
Advanced knowledge of Google Workspace and/or Microsoft Office
Strong ability to multitask, prioritize, and work independently with minimal supervision
Great knowledge of gaming social media, such as Reddit, Facebook, Twitter, and Discord
Driven by a passion for video games
Previous experience in a similar role for at least 3 years
Apply via :
www.linkedin.com