Key Responsibilities:
Provide 2nd level and administration support for the various business applications which are: Sybrin, EPAY,Swift,Banc Assurance, Innova, Office 365,Exchange, Sharepoint, NatCare, Debicheque, ORM
Carry out Upgrades, n implementation of Fixes, CRs and new features as approved and be accountable to by Change Management
Prepare and sanitize all images to be used for client installations
Receive faulty hardware from the end users, diagnose, repair and/or escalate to the vendor for repair as necessary.
Research, testing and implementation of new hardware technology and related software as needed to enhance performance of existing equipment
Ensure implementation of Business Continuity Process for applications in your custody as per bank set guidelines and standards and preparation of documentation of the same as per ITIL guidelines
Work with Monitoring and Service Desk Teams with regards to Incident and problem Management and Perform in depth troubleshooting incases where its needed
Escalation of issues to their supervisor
Utilize SCCM or known tools for Patch Management and is accountable for the compliance
Documentation of all Administration procedures, keeping them up to date in a record store.
Follow standards and best practices to bring operational efficiencies, stability and availability of the system.
Participate In vendor reviews, system requirements specifications
Provide periodic reports on Incident Management, RCAs, Uptime and Availability in accordance with ITIL practices
Advise on Specifications for Laptops and Desktops and their subsequent setups
Manage and resolve escalated support tickets.
Conduct deep dive technical analysis to resolve system problems, ensuring procedures and processes are followed for system changes.
Collaborate with other teams in ICT for optimization opportunities.
Perform any other duties as maybe assigned by team lead
Skills & Experience:
Bachelor’s degree in ICT or related field from a recognized university.
Exposure to Project Management and ITIL Certification is an added advantage.
3 years working experience in busy Banking ICT Environment
Competence in the Microsoft Office suite
Knowledgeable in Banking Systems
Knowledge of services in Banking including products
Analytical and problem solving skills
Attention to detail
Organizational and resource management skills
Ability to work with minimal supervision
Proven research ability
Excellent verbal and written communication skills
motivated and results oriented
MO365, SQL, windows 10
User computing knowledge
Database queries and Interface knowledge
Demonstrated DR and BCP Planning
Understanding of logging technique
Apply via :
eoin.fa.em3.oraclecloud.com