We are looking for an experienced and knowledgeable Tour Consultant to join our team. The ideal candidate will possess extensive expertise in the tourism industry, a client-focused approach, and a strong ability to convert inquiries into successful bookings. This role demands professionalism, adaptability, and a commitment to delivering exceptional service while maintaining integrity and honesty.
Key Responsibilities
Provide expert advice to clients on travel destinations, packages, and seasonal trends.
Assist customers in planning and booking tailored travel experiences based on their needs and preferences.
Respond promptly to client inquiries, ensuring excellent communication and quick turnaround times.
Maintain an in-depth understanding of popular travel destinations, seasonal offers, and industry developments.
Build and nurture long-term relationships with clients through exceptional service and follow-ups.
Adapt to dynamic customer requests and handle unique situations with professionalism.
Consistently meet or exceed sales targets by converting inquiries into successful bookings.
Uphold the highest standards of honesty, integrity, and ethical practices in all client interactions.
Requirements
Qualifications
2 or more years of experience as a Tour Consultant.
Comprehensive and well-rounded knowledge of the tourism industry across East Africa (Kenya, Tanzania & Uganda).
Proven experience in sales with a strong focus on conversion and customer satisfaction.
Dedication to consistency, professionalism, and exceptional service delivery.
Strong understanding of the importance of prompt response times.
Familiarity with travel seasons and popular destinations.
Exceptional communication skills and a client-centric approach.
Adaptability to dynamic and fast-changing situations.
High levels of integrity and honesty in all professional dealings.
Computer Literacy
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