Job Details
We’re seeking an energetic and tech-savvy team member to build and manage an Agent Sales Program at a new exciting Internet Services Provider (ISP) called Surf (www.surf.co.ke).
This person will be responsible for training and ensuring the success of agents selling Wi-Fi Internet Services to consumers.
They must have previous Field Sales experience and bring both proven and new creative approaches. The successful candidate MUST be self-driven and excited at the possibility of working in a quick growing company!
Prior experience in Internet Services, telecommunications or other services related industry is preferred; but most important is someone who is a go-getter, creative, and thrives by working hard.
Duties and Responsibilities:
Development and ongoing management of Sales Agents
Daily communication and tracking of Agents, including management and ensuring agents maintain proper Branding, Sales performance and overall positive attitude towards the business.
Build relationships with agents and help them make their business of selling our internet services a success and of benefit to them.
Onboard new Agents, including Product training and Sales Training
Troubleshooting issues raised by the agents including forwarding issues that can’t be resolved in the field to the relevant groups in the HQ.
Set and ensure agents meet Sales Targets
Help solve customer issues raised by the Agent.
Required Languages (Spoken & Written):
English
Swahili
Personality Traits:
Creativity
Are you constantly deviating from the course and create your own ideas or is your strength in following instructions in detail? – Adapts to new situations and comes up with creative ideas
Social situations
Does you star shine brightest in a big crowd or are you more of a sharp- eyed observer in social situations? Are you curious, talkative and expressive?
Persistence
Do you stubbornly keep going towards your target and make sure you are heard, or are you more of easy-going in your working style? Are you structured and goal driven?
Required Skills and Experience
Degree in Commerce from a reputable university.
Ability to work independently and provide leadership while coordinating with Retailers under you to meet/exceed sales objectives.
Passionate about technology and familiarity working with a range of mobile devices including phones, tablets, and laptops.
Tremendous teamwork and collaborative spirit.
Strong proficiency in Excel and Word and able to quickly learn how to use new systems.
Self-motivated and solutions oriented.
The capacity to multitask in a fast-paced environment and willingness to travel (30% of time).
Excellent communication in English and Swahili (both spoken and written), customer service skills, and attention to detail.
An endlessly positive attitude, enthusiastic mindset, and self-starter mentality.
Ability to interact with Senior-Level Executives.
1-2 years of experience in Field Sales
Business development
Sales performance tracking and reporting
Training & planning skills
Sales support
Compensation: This is a full time position. Compensation will include a base salary and a commission structure.
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