Job Description
International Health, a division of Cigna Healthcare, is a leading provider of group healthcare programmes for employees of large multinational organisations and their families. With our continuing global expansion Cigna has an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Eligibility Team.
Reporting to the Eligibility Supervisor, you will be responsible for maintaining Cigna’s membership database. You will process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.
Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.
Summer 2025 Start Date.
Maintain the membership database, by accurately recording and updating information received
Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
Communicate directly with clients via email and telephone within the agreed service levels
Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals
Experience Required:
Database Entry and/or Database Management experience essential
Fluent Spanish is essential for the role
Experience within a Customer Service environment
Proficient in Microsoft Word, Excel and Outlook – advanced Excel would be advantageous
Diploma or Degree certificate required
Experience from an insurance background preferred
Skills:
Strong interpersonal skills with excellent written/verbal communication skills in both English and Spanish
Must possess excellent attention to detail, with a high level of accuracy
Must be able to review information and exercise judgement
Ability to organise, prioritise and manage workflow to meet individual and team production standards
Ability to work under own initiative
Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
Good analytical skills
Ability to navigate systems and applications with ease
Regulatory awareness
Ability to work within a large team
Adaptable to change with a flexible approach to supporting team tasks
Apply via :
cigna.wd5.myworkdayjobs.com
