Job Summary:
Phoenix Capital Limited, a medium-sized microfinance institution in Nairobi, is seeking a dedicated and results-oriented Collection Tele-Sales Agent to join our dynamic Call Center team.
The successful candidate will focus on loan collections for our logbook loan clients. This role requires in-depth knowledge of logbook loan products, exceptional communication skills, and a proven ability to work in a fast-paced environment.
Key Responsibilities:
Collections:
Proactively contact logbook loan clients via phone to follow up on overdue payments.
Persuade clients to make payments by clearly explaining the consequences of default and the benefits of settling their loans on time.
Customer Service:
Provide accurate information regarding loan balances, payment terms, and other account related inquiries.
Build strong client relationships to maintain a positive company image.
Negotiation & Problem-Solving:
Negotiate payment arrangements with clients based on their financial situation and company policies.
Address and resolve disputes or concerns effectively to ensure payment recovery.
Data Management:
Accurately document all communication and payment commitments in the company’s
CRM system.
Update client account statuses and maintain detailed records of collection efforts.
Team Collaboration:
Work closely with the collections team to meet and exceed individual and team targets.
Share insights and feedback to improve the collections process.
Compliance:
Adhere to company policies, regulatory guidelines, and ethical standards while performing collections activities.
Maintain confidentiality and professionalism in all client interactions.
Qualifications & Requirements:
Education: Diploma or Bachelor’s degree in Business, Finance, or a related field.
Experience: Minimum of 2 years of experience in a microfinance collections call center with a focus on logbook loan products.
If you meet the above qualifications and are ready to take on this role, please submit your updated CV and cover letter to magdaline@phoenixcapital.co.ke copying daisy@phoenixcapital.co.ke with the subject line “Application for Collection Tele-Sales Agent Position.”
Apply via :
magdaline@phoenixcapital.co.ke
