KEY OUTPUTS:
Constant, consistent interaction and clear communication with colleagues, agents, operators’ guests and suppliers, telephonically and via email.
Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
Managing the reservations process including handling of bookings from quote to finalizing, including invoicing and preparation of travel documents
Ensuring turnaround times are strictly adhered to according to standard operating practices
Proactive selling of products and services ensuring the best possible itinerary for the guests
Assisting and advising customers who may be choosing from a variety of travel options.
Sorting out any issues that may arise with bookings or reservations.
Saturday duty on a rotation basis
Public Holiday duty on a rotation basis
Backup for colleagues when they are away from the office
Expanding product knowledge through attending training sessions
Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
Providing support to customers who may need to amend or cancel a reservation.
KNOWLEDGE REQUIRED:
A good knowledge East Africa as a destination.
An in-depth geographical, logistical and product knowledge of East Africa
Good understanding of delivering excellent service to agents/guests
An in-depth knowledge of Tourplan or a similar booking system
A willingness and aptitude to learn
Good organizational ability
Lateral thinking ability
Initiative
PREVIOUS WORK EXPERIENCE REQUIRED:
Minimum of 4 – 6 years previous tour consulting experience required
Apply via :
www.applybe.com