KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive):
Provide operational coordination and technical support for air operations, ensuring compliance with WFP standards, including risk management processes, to support safe and effective air operations for the humanitarian community.
Follow up on quality assurance evaluation observations to ensure compliance with the Air Transport Manual, as well as external and internal audits, including the ECHO monitoring visit.
Draft the Standard Administrative Operating Procedures and ensure its regular update.
Make evidence-based recommendations, support process reviews, and improvements in methods and practices to maximize performance while ensuring a sound aviation safety culture.
Follow standard emergency preparedness practices to support WFP at the onset of a crisis.
Liaise with airport officials, other local authorities, and external parties to obtain necessary clearances, documentation, and authorisations required for air operations.
Carry out pre-flight actions to ensure that all registered passengers and cargo are duly carried on the flight in coordination with the crew to ensure safe flights.
Resolve or escalate operational problems, using initiative, liaising with all parties, and navigating complex security landscapes, to ensure their timely resolution in adherence with WFP standards.
Research, collate, and analyse data, and produce technical reports that enable decision-making and support planning, execution, and reporting in order to ensure contractual performance and to ensure high-quality information management (internal and external).
Update and further develop existing databases and records, ensuring that relevant information is accurate, organized, and available for others to access, and supports reporting requirements.
Manage the Customer service Cell and develop a communication strategy with customers.
Respond to customer queries, following standard processes and obtaining guidance or escalating as required, to ensure timely resolution of all inquiries with a high standard of customer service.
Build relationships with internal counterparts and external service providers to support the alignment of aviation activities with wider programmes and ensure a coherent approach to air operations.
Manage the regular user group meetings and carry out regular user surveys.
In coordination and collaboration with the main stakeholders and as per the UNHAS SAOP manage the eligibility criteria for the use of the service by the humanitarian/development community.
As the Training Focal Point for UNHAS promote appropriate training activities and capacity building initiatives.
Identify staffing training needs and contribute to designing, planning, and implementing training programs in coordination with HQ SCDA Aviation Officer in-charge of training.
Facilitate the implementation and tracking of the training plan/schedule.
Provide inputs for the Chief Air Transport Officer’s (CATO’s) advocacy and resource mobilization drive for UNHAS.
Perform other related duties as required.
QUALIFICATIONS AND EXPERIENCE:
Education: Completion of secondary school education. Post-secondary certificate in air traffic control, flight dispatch, aeronautical engineering or related field is essential for Air Operations roles, desirable for Air Movement roles.
Experience: Six or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.
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