Team Operations Manager

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents ,who will be a key point of contact between the company and their customers.

Key responsibilities

Strategic Planning and Execution:

Develop and implement operational strategies to align with organizational objectives.
Establish short-term actions aligning to the set OKRs.
Ensure that operational plans are scalable and adaptable to business needs.

Process Optimization:

Evaluate and improve existing processes to enhance efficiency.
Identify gaps in the processes and develop solutions to improve productivity.
 Lead initiatives for continuous improvement and innovation within the team.

Team Leadership:

Manage and mentor a team of Team Leaders and QAs, fostering a culture of accountability and excellence.
Conduct regular performance reviews, provide feedback, and design professional development plans.
Promote team collaboration and resolve conflicts to maintain a productive work environment

Reporting and Analytics:

Track and report on key operational metrics to senior management.
Analyze data to identify trends, forecast requirements, and support decision-making.
 Prepare detailed reports and presentations on operational performance and outcomes.

Stakeholder Coordination:

Serve as the primary point of contact between the direct manager and other RTO stakeholders.
Collaborate with stakeholders to address issues, resolve conflicts, and improve cross-
functional workflows.
Communicate progress and updates on operational projects to the direct manager.

Requirements

Education: Bachelor’s degree in Business Administration, Operations Management, or relevant any field.
Experience: Experience in operations management or a similar role, with a proven track record of delivering results.
Strong leadership and team-building abilities.
Excellent problem-solving and decision-making skills.
Exceptional organizational and time management skills with the ability to multitask.
Strong written and verbal communication skills.
Proven track record of achieving performance metrics and driving operational improvements.

Interested and qualified candidates should forward their CV to: jobs1@hcsaffiliatesgroup.com using the position as subject of email.

Apply via :

jobs1@hcsaffiliatesgroup.com