Senior Supervisor – Underwriting Healthcare Division Sales Team Leaders – Alternative Channels – Nairobi Sales Team Leaders – Alternative Channels – Embu Sales Team Leaders – Alternative Channels – Meru Sales Team Leaders – Alternative Channels – Nakuru Sales Team Leaders – Alternative Channels – Western Sales Team Leaders – Alternative Channels – Coast

Overall Responsibility:

Underwriting, vetting, set-up, renewal, servicing and support, reporting, documentation and management of schemes, and handling of related queries from clients and intermediaries on existing schemes

Key Responsibilities

Constant review of scheme loss ratios and provide proactive suggestions to aid in claims control
Monthly running of the premium and marketing reports against targets set (GWP)
Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients

Investigation:

Recognize trends of issues and where other processes are going wrong and being proactive in recommending solutions.
Familiarize with system to note it’s extremes and what needs to be adjusted to suit market trends.
Provide the necessary support to intermediary by training them on the medical products
Liaise with the underwriters, actuarial and business development teams to evaluate the products being sold and equally when designing new ones.
Organize and attend meetings with clients e.g. member educations, health talks, quarterly service review meetings etc.
Supervise scheme setup to ensure it’s accurately and timely done.
Supervise to ensure prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary
Coordinate with outsourced card production team on preparation of medical cards (Smart/Photo) for all eligible members and ensure the same is done with the TAT’s required.
Review and signing-off of policy documents and dispatch of the same to the relevant clients within the stipulated TAT’s and ensure follow-up to have our copies returned
Review, ensure timely execution of Contracts and dispatch of the same to the relevant clients within the stipulated TAT’s and ensure follow-up to have our copies returned
Support in renewal process by reviewing and advising on renewal terms based on loss ratios and profitability index
Premium volume increase through organic growth by selling additional benefits and enhancements
Supervise service levels and benchmark our customer service standards against the market
Hold forte on behalf of the Assistant Underwriting Manager while he/she is away.

Skills and Competencies Required

Team leadership skills
Health Benefits Plan Management
Database Administration
Customer Service
Continuous Innovation
Excellent communication and multi-tasking skills
Market Awareness
Policy Processing
Team Player
Presentation Skills
People management skills of both external and internal partners
Integrity and honesty

Knowledge & Experience

At least 5 years’ of experience in Healthcare Underwriting preferably as a supervisor in a medical underwriting insurance environment.
Addressing operational concerns and issues, monitoring overall customer satisfaction.
Demonstrated experience engaging intermediaries at high level.
Developing and implementing operational procedures and policies

Academic and Professional Qualifications required

Degree in Actuarial Science/Statistics or Business-Related field
ACII or DIP AIIK qualifications

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