Job description
Airtel Kenya wishes to recruit for the position of Head of Post Paid Retail within the Business Head Division. Reporting to the Managing Director, the incumbent’s overall role will be to manage customer base & revenue growth on postpaid customer products.
Responsibilities include but are not limited to the following:
Define parameters for segmentation of postpaid products
Develop and implement robust and cost efficient route- to -market and tactical postpaid sales plans
Lead the team towards developing, building and establishing customer relationships with new and potential customers
Define themes and schemes to build loyalty and engrave brand for identified customer segments
Define customer service delivery measures for the respective postpaid team
Interpret and use customer satisfaction indices to better understand customer requirements and inform better decisions about customer value propositions
Oversee the creation and maintenance of a comprehensive database of correspondence with clients for business decision making
Plan and prepare sales forecasts, targets & action plans; oversee the execution of the same
Support collection and recovery efforts from segment accounts to ensure no bad debt opex is incurred
Coaching and mentoring team members
Expected key results:
Assist in achieving the Net Revenue & Gross Revenue targets
Working with stakeholders to drive end to end flawless implementation and execution of postpaid activities
Competitor Activity Monitoring
Ensuring new sites will always be profitable
Qualifications:
Bachelor Degree in Marketing, Business Administration or other related field. An MBA will be an added advantage
6 to 8 years of varied industry experience in retail sales or a minimum of 5 years of relevant experience in Telecom
Competencies and behavior
Strong analytical skills and problem solving skills
Entrepreneurial Ability
Good Business and Commercial acumen
Strong Leadership skills
Customer centric
Strong networking and relationship management skills
