What you will do:
Senior People & Delivery Manager leading a team of Delivery Managers, Program Directors, Project Managers, Lead Solution Architects, Solution Integrators and Operations professionals focusing on the CU Dimension (Presales and Delivery)
Act as CU partner with full accountability on Solutioning Quality for the BOS Opportunities in the CU and with full Delivery Responsibility and accountability for all Running BOS Delivery Programs/Projects in the CU
Responsible for the Customer Accounts Plan execution and securing the Customer Fulfilment Responsible and Customer Solution Responsible (Core 2) allocation per guidelines of BOS Sales & Delivery Excellence.
Enabling the growth within the existing customer base and focusing on delivering business value
Instill a culture for add on sales and customer value maximization.
Works closely with the Business Development & Portfolio along with Delivery Excellence units to cover pre-sales, solutioning, cost effective delivery model planning, and CSS/BOS Strategic initiatives.
Responsible for the planning and delivery of services (scope, cost, quality, and time) within BOS from pre-sales to delivery. This also includes supporting MSCOO(s) for any outsourced IT operations within the CU.
Ensure Project and ADM Execution Excellence with adherence to Service Delivery Tools, Process and Methods including Change Control approval, and managing overall Governance.
Services Profitability Improvement focus through cost control, quality adherence, and Automation.
Set Individual Performance Goals and Development goals for every team member in the unit & follow up on Individual Performance Goals regularly with individual team members and set performance improvement plan when necessary.
Cost Center Responsible with accountability of the Overall Absorption and the Utilization/Billability of the Unit in line with the Organizational targets.
Single Point of Contact/Escalation for the Customer Unit for Business & Operations Systems Pre-Sales and Delivery
Ensures Sales & Project Excellence/Diligence and full adherence with Service Delivery Tools, Process and Methods and this includes and not limited to Maximize Asset Usage, Delivery Model Adherence, TGx Process Adherence, Proper FAS Creation & PCODE reporting adherence, Project Financial Hygiene, Project Documentation Structure and continuous updates, Adherence to Change Control, Execute on L0/L1/L2 Governance (Watch-list) and ensures preparation for L3 Governance, Cost of Poor Quality Tracker, Project Delay Tracker, Project Issues/CSR Trackers, Knowledge Sharing, Lessons Learnt, Reuse
Project Profitability Improvement Focus through Project initiatives and Automation
Responsible to deliver Financial and Demand Forecast/Landing: Resource Demand/Fulfillment Forecast, Financial Forecast (Quarter and yearly) in alignment with the CU CSS, Quarterly Financial Landing in alignment with CU CSS.
Ensures Delivery Excellence: LNA Adherence and Quality Mandate, Reduction and closure of Project CSRs
Compliance Champion DAG
Ensure CPEs are sent on Time and with clear accountability on the customer satisfaction.
The skills you bring:
University degree in Engineering/ICT, Higher university such as an MBA considered a merit
Fluent in English, Arabic and French is a plus
Strong personal track record, including Leadership roles and minimum 10-15 years of Experience in Sales Support and Project Management
People Manager track record leading Senior Team members and leading Leaders.
Strong Sales support and Delivery Track Record with previous experience leading Multiple Business & Operations Systems Programs and Projects
Mandatory Subject Matter Expert level knowledge in Business and Operations Systems portfolio.
Detailed understanding of all Governance Streams
Ability to monitor & resolve issues related to project structuring, quality in execution, project fulfilment.
Facilitate end user challenges & drive resolution.
Demonstrated experience leading in a cross-functional highly matrixed and globally distributed teams.
Certifications are a plus: PMP, Program Director certification, TOGAF, ITIL
In depth knowledge of different SDLC methodologies including Agile
Strong consultative, presentation, and communication skills
Proven track record within a time sensitive and high-pressure environment.
Highly proficient collaboration skills
Solid ability to communicate effectively at executive levels.
Core Competences:
Broad technical and Business understanding
Problem-solving ability
Creative thinking
Consultative Approach
Financial understanding
Behavioral Competences:
Creating & Innovating
Persuading & Influencing
Applying expertise & technology
Analyzing
Delivering results
Apply via :
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