Key Responsibilities
To coordinate service delivery, quality assurance checks and customer care activities
To work with the sales manager, consultants tidentify market potential for new business, gather market intelligence and coordinate the service team to complement efforts of the sales team and sales campaigns
To ensure the Pest Control portfoliis accurately managed and twork on potential terminations to improve client retention.
Drive the debt collection effort through involvement of service staff.
Enhanced liaison with customers, manage the price increase process.
Review and approve travel expenditure of service staff alongside other applicable allowances
Train and motivate staff in the Pest Control department and regular performance management and technical assessments.
Take charge of material/chemicals usage for the department tensure there is nmisuse. Including undertaking on-site snap checks on requisition and effective usage of the materials
Prepare weekly & monthly reports tmanagement
Ensure proper use of division vehicles/fleet and all other assets of the division.
Handle recruitment & Admin matters relating tthe department in conjunction with HR
Effective supervision and management of Pest Control department colleagues
Review Customer Voice Counts (CVC) results with Pest Control team and develop workable action plans taddress all issues raised by customers
Review, and evaluate the work of the service staff in relation tcustomer service requirements and service levels with the aim of advising Management of areas that need improvement, and initiating actions timprove the same
Effective and timely service planning and scheduling
Strict adherence with SHE policy. Ensure extra care is taken and adequate precautions are complied with including proper use of PPE by all.
Full action on site Risk Assessment reports by sales team and SHE Coordinator
Effective resource allocation and budgeting for the department
Review of department’s trading and business performance vis-à-vis anticipated growth plans
Perform ad hoc Management & project tasks within the East Africa region as assigned by the Branch Manager, Managing Director
Requirements:
Key requirements
Proven experience in shared services management or a similar leadership role.
Strong understanding of shared service center operations and best practices
Excellent leadership, communication, and interpersonal skills.
Proficiency in process optimization, automation, and technology utilization.
Knowledge of compliance and regulatory requirements.
Excellent communication and interpersonal skills
Analytical and problem-solving skills.
Strong project management skills.
Degree in Business Management and/or any other related course.
Apply via :
careers.rentokil-initial.com
