Reception Duties
Greet and assist visitors, parents, and students in a professional, friendly manner.
Answer phone calls, address inquiries, and transfer calls tappropriate staff or departments.
Monitor the reception area, ensuring it remains clean, organized, and welcoming.
Manage visitor registration, issue passes, and maintain security protocols.
Communication Management
Handle incoming and outgoing mail, emails, and courier deliveries.
Relay important school announcements and messages tstaff, students, and parents.
Draft and distribute school communications such as notices, newsletters, and memos.
Student Support
Assist students with inquiries, late slips, or health-related concerns and direct them trelevant personnel.
Maintain accurate records of student attendance and manage late arrival/early departure registers.
Administrative Support
Manage the school’s front desk calendar, including appointments, meetings, and events.
Maintain school records, filing systems, and confidential information securely.
Assist with student admissions, registration, and updating contact information in school databases.
Support staff with administrative tasks such as photocopying, data entry, and document preparation.
Event Coordination
Assist in planning and organizing school events, parent-teacher meetings, and other activities.
Provide logistical support during school functions, ensuring smooth operations.
Supplies and Resource Management
Monitor and manage office supplies inventory, placing orders as needed.
Ensure front office equipment (phones, printers, computers) is maintained and functional.
General School Support
Ensure compliance with school policies, including student safety and confidentiality.
Address emergencies or unexpected situations calmly and efficiently, escalating matters when necessary.
Key Competencies
Excellent communication and interpersonal skills
Strong organizational and time-management abilities
Professional demeanor and ability tmaintain confidentiality
Customer service-oriented and problem-solving mindset
Proficiency in Microsoft Office (Word, Excel, Outlook) and database management
Ability tmultitask and work efficiently under pressure
Qualifications and Experience
Degree or Diploma in Office Management, Administration, or a related field
Prior experience in a school or customer-facing administrative role
Familiarity with school systems, policies, and educational environments
Proficiency in handling phone systems, office equipment, and technology
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