This job post has been updated. Key Responsibilities of Rooms Reservations Manager:
Manages the Rooms Reservations team members and supports the Head of Department in implementing training plans, coaching and mentoring team members.
Maximises Rooms revenue and guest satisfaction by receiving enquiries
Upholds a high level of regular, frequent, accurate and timely communication to all related departments regarding the Rooms Reservations function within the hotel
Delivers a pro-active sales culture within the Office to ensure all budgeted revenues are achieved
Follows-up with guests to determine satisfaction; measures results and supports strategies to improve the quality of the guest
experience:
People developer/exporter
Requirements of Rooms Reservations Manager:
Proficient in all Rooms Reservations procedures to be a resource when needed
A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
Commercially aware
Driven and ambitious to inspire the team to consistently deliver and exceed service standards
Clear thinker with excellent communication abilities and attention to detail
Strong working knowledge of Opera Property Management System
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