Job Purpose/Mission
To review all loan request that come in daily, assessing customers financial status and willingness and evaluating their creditworthiness and risk.
Responsibilities: –
Support the CF team on collecting accurate customer information. By checking KYC is correctly filled, original ID is captured, Current Customer Photo, Customers house photo.
Analysis Customer financial status by checking their Mpesa/bank statement and advising on the loans they can qualify.
Assessing customer financial and personal details about the ability to repay the acquired loan using the NAM tool.
Taking the customer through the current payments terms again and giving them the terms and conditions governing the acquired loan.
Communicate the assessment results to the applicants and sales team.
Ensure all applied customers are assessed within 30mins.
Solving customer Assessment cases created by the Customer care team.
100% Adherence to shift schedule to support commercial team.
Payoff off the customer cleared accounts.
Crediting all CRC payments daily.
Knowledge and skills
Experience:
Customer relationship management
Previous experience of assessment from a reputable institution dealing with loans.
Team player, Flexible, eager to learn and problem-solving individual.
Computer Literacy, good working skills on Microsoft excel.
Self-starter with a passion for Mysol and its mission to plug in the world.
Qualifications:
Holder of bachelor’s degree in business administration or any other related field
1-year Previous experience in customer assessment, preferably Microfinance Institution.
Language(s):
English
Kiswahili
1 local language is an added advantage.
Technology:
Experience in technology required for the role.
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