KEY RESPONSIBILITIES
Establish and maintain data processing schedules and controls to ensure timely delivery of quality assured outputs.
Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.
Ensure timely delivery of reports for users, processing of incoming and outgoing files to and from schemes and any other interfaced systems.
Ensure 24*7 availability of the card systems as required by users
Keep track of systems and user related issues and attend to them promptly.
Continual Service Improvement by recommending and implementing upgrades or changes to the card systems and related interfaces.
Routine system administration and management
Maintain up to date system and user documentation.
Perform system upgrades and apply system patches promptly received from system vendors
Work closely with IT Security to ensure that Card systems are well secured to ensure robust and secure Digital Channels services.
Academic Qualifications
Bachelor’s degree in Information Technology or Business or Engineering or a related field of study.
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