MAIN ACCOUNTABILITIES & WHAT YOU’LL BE DOING
Prospecting and nurturing client relationships are central to this role, requiring a proactive approach to identifying potential customers and converting leads into sales. The position demands strong interpersonal skills to effectively communicate product benefits, address inquiries, and resolve concerns, ensuring customer satisfaction and loyalty. Additionally, maintaining accurate records of sales activities, customer interactions, and follow-ups is essential to track progress and optimize strategies.
Oversee the customer portfolio to ensure alignment with key business objectives, including Volume, Margin, Debt, Growth, and Customer Service KPIs.
Maintain a comprehensive sales portfolio while tracking growth metrics and performance indicators. Leverage available sales tools to facilitate business expansion through meticulously developed, high-quality account plans for all key customers.
Leverage emerging market opportunities to attract and onboard new customers, thereby expanding the organization’s market presence and revenue potential.
Leverage existing resources to expand the Bulk LPG customer base and strengthen market penetration.
Craft collaborative business plans with the distributor, and conduct periodic reviews to verify proper execution.
Develop and sustain strong, positive connections with every customer to foster enduring relationships.
Maintain an up-to-date database detailing market size, competitor profiles, and their respective market shares. Deliver consistent market intelligence reports, covering pricing trends, emerging customer segments, and competitor developments.
Ensure adherence to the standardized offer book in alignment with the customer promise initiatives.
By ensuring the renewal of all key customer contracts, the role proactively safeguards the business against competitive threats.
Oversee credit operations in strict adherence to the company’s established credit policy and delegated authorities. Pursue debt recovery in accordance with pre-determined trading terms while conducting timely customer credit appraisals as scheduled.
Ensure prompt delivery of all invoices and statements to customers. Identify and resolve any invoice disputes in collaboration with customers.
Ensure the establishment and enforcement of company policies and procedures, accompanied by the implementation of pertinent controls.
Conduct routine equipment audits at client premises, providing prompt recommendations and implementing necessary corrective measures. Coordinate with Engineering teams to address tank installations, revalidation processes, and other technical specifications as needed.
Marketing & Supply Chain professionals develop and execute strategies to enhance product visibility, optimize distribution channels, and ensure seamless flow from production to consumer. They analyze market trends, manage promotional campaigns, and collaborate with cross-functional teams to align supply with demand. Responsibilities include data-driven decision-making, stakeholder coordination, and continuous improvement of logistics networks to meet business objectives efficiently. Strong analytical, communication, and problem-solving skills are essential, along with proficiency in relevant tools and methodologies.
To expand market share within the designated Sales territory, this role will collaborate on the planning and execution of LPG customer events aligned with the specific financial objectives.
Facilitate the adoption of alternative payment solutions, specifically pre-payment options, for customers with smaller transaction volumes as well as for reseller partners.
Deliver precise sales forecasts to optimize the Sales & Operations Planning process.
Collaborate closely with the distribution team to facilitate seamless product delivery to customers.
KEY & EXCITING NEW CHALLENGERS
New entrants in the LPG marketing sector, particularly those expanding at a rapid pace, pose a substantial competitive challenge. Additionally, the unauthorized and excessive dumping of product into storage assets owned by competitors exacerbates market pressures.
Customer expectations are increasingly shaped by a growing demand for discounts, primarily driven by widespread cost-reduction initiatives across various industries, including manufacturing, hospitality, and similar sectors.
Credit management involves maintaining adherence to payment terms while accommodating customers’ cash flow requirements.
Dedicate consistent effort to surpass customer expectations in service delivery while maximizing the efficient utilization of company resources.
This position requires the ability to perform effectively and achieve outcomes with minimal oversight, as it is primarily field-based.
We seek a candidate with a strong foundation in the relevant field, demonstrated through formal education, hands-on training, or practical experience. The ideal applicant will possess specialized skills pertinent to the role, along with a proven ability to apply knowledge effectively in a professional setting. Prior to work experience in a comparable position is highly valued, as it ensures familiarity with industry standards and operational demands. Additionally, the role may require proficiency in specific tools, methodologies, or regulatory requirements, all of which will be clarified during the selection process.
Essential:
Bachelor’s Degree in Engineering is required, corresponding to NQF Level 7 qualification.
With a minimum of three years of hands-on experience in sales and marketing, you will bring a proven track record of success in driving revenue growth and executing strategic campaigns. Your background will demonstrate expertise in identifying market opportunities, nurturing client relationships, and optimizing conversion strategies to meet and exceed performance targets.
A degree or extensive experience in engineering is highly desirable for this position.
Business and financial expertise, encompassing effective debt management strategies, is required.
Demonstrates a strong ability to successfully develop and execute Marketing initiatives, with a history of achieving measurable outcomes.
Responsible for overseeing and nurturing high-value client relationships, ensuring their needs are met, and strategic objectives are achieved. Develop and execute tailored account plans to maximize customer satisfaction and retention. Collaborate with internal teams, including sales, marketing, and customer support, to deliver cohesive solutions and drive mutual growth. Monitor account performance, identify expansion opportunities, and provide regular updates to senior leadership. Requires a proven track record in account management, strong interpersonal and communication skills, and the ability to influence key decision-makers. Expertise in CRM systems and a deep understanding of industry trends are preferred.
We seek a candidate with proven expertise in strategic planning, financial management, and team leadership. The ideal applicant will demonstrate exceptional analytical abilities, effective communication skills, and a track record of delivering measurable results in fast-paced environments. Responsibilities include overseeing departmental budgets, implementing performance metrics, and fostering collaboration across cross-functional teams. Additionally, the role requires strong problem-solving capabilities, adaptability to evolving business needs, and proficiency in data-driven decision-making. Experience in project management and a commitment to continuous professional development are highly valued.
Proficiency in executing tasks and achieving outcomes autonomously, with minimal oversight, is essential.
Sales professionals with a strong background in sales and a proven ability to negotiate effectively, demonstrating mastery of sales methodologies and strategies.
A highly motivated professional with a strong collaborative mindset, adept at delivering creative and innovative solutions to challenges.
Staying informed about current industry trends, competitor activities, and emerging market opportunities is crucial. You will continually monitor market dynamics to identify potential threats and growth prospects, ensuring the organization remains competitive and adaptable. This role requires a proactive approach to gathering and analyzing market intelligence, which will directly inform strategic decision-making and business development initiatives.
Our position focuses on overseeing and enhancing customer interactions through strategic management of relationships, ensuring seamless communication, and fostering long-term loyalty. Key responsibilities include analyzing customer data to identify trends, implementing CRM systems to streamline processes, and collaborating with cross-functional teams to deliver exceptional service. Proficiency in CRM software, strong analytical skills, and the ability to build rapport with clients are essential. A background in customer service, sales, or related fields is preferred, along with excellent problem-solving and interpersonal communication abilities.
Qualifications
BA/BSc/HND
Experience Required
3 years
