The Role
Your major responsibility is to assist in the creation and maintenance of IT operations that run smoothly. Listed below are some areas you will take ownership of or contribute to:
Installing and configuring computer hardware, network devices, operating systems and applications
Planning and undertaking scheduled maintenance upgrades and software updates
Investigating, diagnosing and solving issues related to software and hardware
Repairing equipment and replacing parts
Helping create and implement processes to ensure efficient as well as cost effective IT support service
Maintaining records of software licences
Managing inventory of ICT equipment, consumable ICT devices and other related supplies
Assisting with network restructuring as needed
Ensuring smooth operations of network and internet at all times including weekends and holidays
Leading IT support function
Implementing and monitoring of IT policies as well as keeping them updated through periodic reviews.
Consulting users to ascertaining appropriate computer specifications and ensure they meet user requirements.
Training of users on proper use of ICT resources.
Registering and updating access control
Ensuring adherence to software licensing requirements
Maintaining secure network access for remote users
Staying up-to-date with latest tech
The Fit
At least 2 years of working experience in related field, with 1 year experience in network designing and network infrastructure development.
Network+/A+
Ability and willingness to troubleshoot beyond office hours and during weekends
Strong technical skill in handling devices like routers, firewalls, switches, etc. of different brands
Knowledge of Google server and applications
Candidates with an IT degree will be given preference
