Our client is a pioneer in capital origination, and has developed particular expertise in Corporate Finance and Private Wealth Management. They are a prestigious Nairobi investment firm with nearly a quarter century of serving the financial community.
They are looking for a General Manager who will be responsible for managing the overall operations of the Company.
Job Purpose
Reporting to the Managing Director and supervising all other operating Managers, the jobholder will establish standards and goals in the Sales & Marketing (“Front Office”), Accounting & Administration, Operations, Legal & Compliance, IT and HR areas and ensure that they are accomplished. Goals should be quantified wherever possible. The GM will ensure that all aspects of the business are being managed and continually upgraded.
Key Responsibilities
The duties of the GM are comprehensive, but listed below are some of the more important generic duties:
Sales and Marketing
Ensure that Standards and Goals for the sales team in the Front Office are established and met such that:
Each Investment Executive is making at least 5 cold calls and 1 visitation per day
A quarterly Visitation Schedule of clients is developed so that clients are physically visited by an Investment Executive at least once every three months.
Accompany sales personnel on client visits as frequently as possible
Ensure the Front Office staff is organized and uses proper tools including Prospecting Books, Weekly T-Bill/CP rate sheets, Franklin Templeton fact sheets, Unit Trust tear sheets, etc.
Develop Motivational Schemes for the Front Office to:
Ensure that there are on-going Sales Campaign
Implement a performance incentive system with awards (such as dinner vouchers)
Establish monthly sales quotas projected on an annual basis
Use quotas as a basis for meeting Company sales goals understanding that “what gets measured gets done”
Post monthly sales performance versus goals and meet individually with sales staff to help improve sales
Ensure that a strong Support System for the sales team is in place
Develop a Company Newsletter that will be useful to clients
Identify prospecting lists for sales staff such as the book on officially registered NGOs, Professional Directory of Physicians, Lawyers and Registrar
Keep the Company Website updated with pictures of new staff, write ups of continuing Company accomplishments, current CP rates, etc.
Accounting and Administration
Develop though the Accounting Manager, Compliance Officer and Risk Control Officer a Policy and Procedures Manual as follows:
The Policy and Procedures Manual shall have major sections for Sales, Accounting, Human Resources and other important aspects of the business
Include position descriptions for each Manager
Have managers and staff document what they do, and after review, have these procedures placed into the Manual. For example, in the area of foreign exchange trading, a series of steps must be taken before concluding a forex deal. These steps must be written down and followed.
Develop the Manual so that it is an authoritative reference for the Company’s policies and procedures understanding that the manual will require continual updating and refinements as policies and procedures evolve
Use the Company’s monthly Profit and Loss Statement to help manage:
Review the Company’s monthly P&L with the Accounting Manager to become familiar with the Company’s operating revenues and costs and determine where revenues can be increased and costs contained
Operations
Through the Operations Manager ensure that all transactions are properly documented and reconciled. This would entail understanding the procedures for the purchase, sale, and redemption of all investment products originated, placed or purchased by the Company.
Legal
Ensure that documentation produced by the Company for public consumption meets Capital Markets Authority compliance standards.
Ensure that the Company is protected at all times for actions by staff, management and the Board of Directors.
Work with the legal department to develop active and robust elder care services for Private Wealth clients such as Wills, Trusts and other legal documentation supporting succession planning for clients.
Information Technology
Ensure that the Company has robust information systems that capture all data supporting Company transactions.
Continually work to upgrade IT systems to provide better and more useful data to management.
Human Resources
Ensure that personnel issues are dealt with in a timely manner and that there is a healthy and pleasant atmosphere among all staff members.
Through the HR Manager establish a Recruitment Program for the Company
Interview a minimum of 10 individuals per month to provide a source of new sales and other staff for the Company
Establish a relationship with one or more universities to assist this effort.
Maintain with the Accounting Manager a file containing each of the Company’s Employment Contracts documenting probationary periods, offers of full time employment, etc.
Develop a progressive salary scale that rewards performance and minimizes attrition
Develop a Professional Development path for employees to the extent possible
Reward development with paid training courses, for example, MS Access, Sales Courses, Desktop Publishing Course(S), etc.
Ad Visible Until: 19 May 2018
Ref:
KEN000195/WA
Vacancy Type: Permanent
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