Job Description
Undertake project initiation activities including preparing a project charter and business case for assigned projects;
Translate the project mandate into a detailed concept document, defining benefits, analysing interested parties, and defining deliverables;
Responsible for  providing strategic project planning, including resource planning, preparing a comprehensive project schedule and project budgeting;
Mobilise project team consisting of internal business users, IT experts, business partners and third party suppliers;
Lead the project team in execution of project activities ensuring required quality standards are adhered to. Coach and mentor respective project team members to ensure delivery as and when required;
Vendor management to ensure project is delivered on time, on scope and within budget;
Project risk management including carrying out risk assessments and designing and implementing risk mitigation strategies;
Develop and execute a communication and change management plan for the project;
Develop and execute a stakeholder management plan to ensure project success;
Update the project plan and other project governance artefacts as the project progresses, assess risk, resolves issues and reports/escalates accordingly to project stakeholders;
Manage project CAPEX and OPEX budgets;
Provide periodic project status reports to project stakeholders;
Employ business analysis, system design and system testing methodologies to manage quality of project deliverables ensuring business requirements are fully met;
Ensures appropriate handover of the project to the business & IT support teams including the documentation of lesson learned and a project close-out report;
Ensures proper integration (by appropriate communication and documentation) of the deliverables into existing IT infrastructure and business processes; and
Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
Qualifications for the CRM & Digital Channels IT Job
University degree in Computer Science, Information Technology, Engineering or equivalent
Project Management Expertise: Certification in AGILE, PRINCE2 or PMP would be an added advantage
Minimum of 4- 6 years’ experience in a similar role
Experience in managing an Oracle CRM implementation in a financial services organisation
Business analysis and process design experience
Ability to customise project management processes, tools, and templates as required for the project
Expert on Microsoft Project Management Tools.
Excellent analytical and organisation skills, including the proven ability to adapt to a dynamic project environment and manage multiple concurrent projects.
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