Job Responsibilities
Creates an operating environment that assures consistent guest satisfaction.
Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
Develops accurate and aggressive long and short-range financial objectives consistent with the Company’s mission statement.
Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
Execute marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees
Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws,
Deals with the general public, customers, employees, union and government officials with tact and courtesy.Plans and organizes the work of others.
Accepts full responsibility for managing an activity.
Other duties may be assigned.
Requirements At least 7 years experience in managing lodges
Relevant educational background
be strong leaders and very customer oriented
They will be responsible for managing the lodge guest experience, front-of-house management, monitoring standards throughout the lodge, marketing, reservations, operations, human resources, repairs & maintenance, staff training, f&b management etc (as advised)
Very good computer skill
Excellent Communication and People skills
Hands on and Problem solver
Leadership and Management skills
Be a good motivator

Apply via :

www.talentboard.co.ke