Job Description
 
KCAA SCALE 9  
REF: CCM/05/17
Job Responsibilities
Enforcing policies, regulations and procedure relating to the rights of Consumers as well as interpreting/explaining legislation.
Undertaking surveys to establish the level of aviation consumer satisfaction with service providers in the industry as well as compiling statistics.
Coordinating consumer protection issues and ensures that there is compliance with the laid down code of practice
Handling formal and informal complaints from members of the public as well as utilizing the automated complaints Management System to achieve this goal
Overseeing the implementation and periodic review of the KCAA Service Charter
Handling airport facilitation issues
Conducting ad hoc surveillance of airlines and airstrips.
Analyzing pertinent data on consumer protection issues and provide reports. Preparing and distributing publicity materials and displays. Handling formal and informal complaints from members of the public regarding aviation consumer issues
Providing information to the public on pertinent consumer issues. Performing any other duty that may be assigned by the Senior Consumer Protection Officer from time to time
Qualifications At Bachelor’s Degree in social science such as commerce, economics, law or any other aviation related discipline.
Knowledge and experience in aviation law or Air Passenger handling Senior Management course;
At least 3 years’ experience in aviation industry;
Proven experience in management and people skills
Knowledge of national and international Consumer Policies and Regulations on air transport
Knowledge of ICAO conventions and IATA procedures and practices on international air transport
Knowledge on the operation of the civil aviation industry in Kenya
Excellent interpersonal and analytical skills;
Ability to work under pressure, prioritize and multi-task
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Interested candidates should submit their applications attaching copies of relevant certificates, testimonials and a detailed updated Curriculum Vitae giving among others, details of day time contacts and full contacts of three professional referees to the address below. The applications should be received not later than 31st October 2017. Details of the job specifications can be obtained from the KCAA website The Kenya Civil Aviation Authority is an equal opportunity employer and persons living with disabilities are encouraged to apply. The Director General Kenya Civil Aviation Authority Aviation House – JKIA P. O. Box 30163 – 00100 NAIROBI

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