Direct Sales Agent Careers Area Sales Manager Product Development Key Account Manager

Job Description
To promote Telkom products and service, identify customer needs and propose best solutions. Ensure customer satisfaction by offering excellent customer service. To achieve set sales and operations target
Responsibilities
Promote and sell Telkom services and products;
Welcome customers into the shop and identify customers’ needs and propose the best solutions; optimise customers’ accounts and proactive cross-sell and up-sell;
Proactive attitude to look for clients and use all the necessary tools to achieve results;
Make all necessary settings on Modems, Routers, Computers, Laptops, Phones or any other devices purchased by customer in order to maximise the utilisation of data or voice services;
Establish and improve customer relations and immediately escalate difficult situations to the shop manager;
Ensure advanced management of merchandise stock & participate fully as required in merchandise inventory;
Perform cash and stock management activity for products and service;
Offer technical support and customer care to clients;
Achieve and maintain the minimum product knowledge score of not less than 90%;
Participate in the weekly online quiz. The variable commission will not be paid to staff who did not participate in the online weekly.
Qualifications
Diploma/Degree in business related field, or CPA part II
At least 1 year experience in related field ( preferably sales, customer relations or merchandising)
Good knowledge of modern communication techniques: laptops (Windows, iOS, Linus systems), tablets, smartphones and routers
Computer skills and internet user skills
Honesty and integrity.
Planning and organizing and pro-active approach.
Team-work, communication and co-operation.
Ability to multi-task in a high pressured time.
Self-motivated able to work under minimum supervision.
Customer and business focused attitude
Knowledge of different handsets and their performances.
Interest for new mobile technology and awareness of the market.
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Applicants should please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Apply through recruitment@telkom.co.ke and ensure the job title is quoted on the subject field. Only shortlisted candidates will be contacted. Application should be sent by latest 19th October 2017.

Apply via :

recruitment@telkom.co.ke