JOB SUMMARY:
To control, direct and manage overall operations of a store within the framework of the company policy, to ensure that the store meets its sales, expense and profit objectives
PRIMARY RESPONSIBILITIES:
Budget & Expense Management:
Achieve monthly gross profit and turnover targets
Prepare and submit turnover and expense budgets
Prepare annual salary budgets
Control and maintain operational expense budgets versus actual turnover
Maintain controllable expenses in proportionate ratio to sales and within agreed budget level
Ensure that salary costs are maintained at the expected percentage to sales ratio
Merchandise & Stock Management:
Ensure the store is holding the full range of Store applicable merchandise
Ensure merchandise is displayed according to proportionate sales of promotional activities
Ensure departments are merchandised as per the merchandise standards of the MDD
Liaise with Merchandise Division with regards to stocks, pricing, standards and layouts and product performance
Ensure stockholding levels are in line with merchandising plans and with sales performance
Check merchandise movement to highlight slow sellers/good performers
Ensure the efficient selection of stock and ranges as per local market trends
Manage the discontinuation and suspension of stock as per business requirements
Shrinkage Management:
Ensure daily counts and audits take place and are authorized by management
Ensure all High Risk stock and Top 10 shrinkage departments are checked on receipt by management
Ensure the “safe” merchandising of certain products
Ensure that weekly departmental self-audits are accurately completed
Ensure training is be given on all procedures, as well as follow-up training in problematic areas for team members and security staff
Ensure spot checks on top 10 shrinkage item sales by security guards is conducted
Ensure 100% accuracy when completing registers and maintain a high level of search quality at the facility point
Sales Promotions:
Ensure that the store is geared to implement promotions effectively
Arrange promotions with suppliers
Oversee promotional signage from suppliers for display purposes
Set and adjust selling prices for locally organized promotions and in response to competitor pricing
Ensure that the weekly promotional leaflets are executed
Customer Service:
Ensure staff members are fully trained and competent in customer service and product knowledge so as to project a competent, efficient and customer orientated image
Ensure that customer complaints and after sales service are handled courteously, promptly and to the customer’s satisfaction in line with Company policy
Registrations /Policies / Procedures:
Ensure that all Company policies are adhered to
Ensure that working conditions are in line with Company policy, Wage Determination and Basic Conditions of Employment, Equity Bill and LRA
Ensure that team members are accorded fair treatment in line with Company policy
Know and adhere to the Industrial Relations policies to ensure that fair disciplinary hearings and grievance hearing take place
Team Management:
Promote a high level of moral and team sprit
Select, train and motivate team in order to achieve the required standards in all areas
Ensure that conditions of service are explained to team members and implemented
Obtain approval for the recruitment of additional team members
Discuss the dismissal of any team member with HR
Manage a store appointed HR Manager
Security:
Ensure that all security systems are implemented and efficiently maintained
Ensure that all team members are aware of and trained in their security responsibilities
Control and manage the Occupational, Health and Safety Regulations
Ensure that all team members are aware of the importance of shrinkage control
Liaise with the external security company and alarm companies to ensure that a high level of security is maintained in the store
Ensure receiving clerk and security officer do independent checks with regular spot checks by management
Training:
Ensure the provision of team training, if necessary with outside suppliers, in order to achieve maximum productivity within the store and to ensure the development of team
Liaise with Human Resources officers regarding all in-house training
Ensure a succession plan is in place in the store
Ensure that the relevant line managers are initiating and maintaining training
Identify training and development needs and ensuring execution by utilizing line managers and the Regional HR Manager for the region
General
Have knowledge of legislation that is applicable in the retail industry in the specific country
Maintain and uphold MDD ethics within the store
Update dashboard daily
Keep up to date with new systems and procedures which affect the retail industry
Undertake special projects as requested by the Store Operations Director
Supplier Relationship Management
Maintain good relationships with suppliers
Ensure the timely payment of supplier (cheques, cash and original documentation archived)
Negotiations
Negotiate, along with the HR Manager, wages with Unions
Negotiate with clearing agents and customs
Negotiate with suppliers to ensure efficient operations (promotions, stock, logistics, supply)
Logistics & Supply Chain Management
Manage the coordination of stock as per receipt from sea and air cargo
Ensure that item requests are placed timeously to prevent out of stocks
Ensure that the receiving process flow has been executed within the agreed turn around period
Ensure that the warehouse locator system is maintained to ensure that stock is readily available
Monitor outstanding supplier orders via daily audit reports
Monitor and maintain “Days Forward Cover” (DFC) as per company budget
Compliance
Liaise with Government tax regulators and inspectors from various Ministries
Manage the archiving of all statutory documents, import and export documents
QUALIFICATIONS AND EXPERIENCE:
10 years Retail Experience
Appropriate Judgment
Focus on the Customer/ Member
Manage Execution and Results
Plan and Pursue Team-Based Improvement
Increase Commitment
Supervise Associates
Manage Ethics and Compliance
Quickly Adapt
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