Job Responsibilities
Keep track of assigned accounts to identify outstanding debts
Plan course of action to recover outstanding payments
Locate and contact debtors to inquire of their payment status, by calling and visiting.
Negotiate payoff deadlines or payment plans
Handle questions or complaints from the customers
Investigate and resolve discrepancies
Create trust relationships with debtors when possible to avoid future issues
Update accounts status and database regularly and give reports
Alert superiors of debtors unwilling or unable to pay when necessary
Comply with legal requirements always and when legal action is unavoidable
Record and update full and complete account information to aid in account resolution.
Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction
Requirements
Proven experience as debt collector for 2-3years
Experience in working with targets and tight deadlines
Knowledge of relevant legal requirements
Working knowledge of MS Office and databases
Excellent communication and people skills
Great negotiating and persuading skills
Ability to be polite and compassionate without lacking confidence and persistence

Apply via :

www.corporatestaffing.co.ke